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Review Management Best Practices
- 04/09/2017
- Posted by: medisocial
- Category: Customer Care, Health Care, Marketing, Online Reviews, Reputation Management
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Why your business needs to stop removing reviews 1) People can tell your business is filtering the reviews. 68% of patients trust reviews more when they see both good and bad scores (Econsultancy, 2012). Patients are more review savvy and can spot when things look too good to be true. 95% of consumers suspect censorship
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How to Respond to Negative Healthcare Reviews
- 25/08/2017
- Posted by: medisocial
- Category: Customer Care, Facebook, Google, Health Care, Local Search, Online Reviews, Reputation Management
Believe it or not, the same premise applies to negative review response as it does to positive reviews. How you respond to a negative review impacts not only the reviewer but all the sets of eyes that come afterward. Seeing a healthcare business handle a particularly challenging review online suggests that management is proud of